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FAQ

  1. Select the items which you want to order.
  2. Add those items to your “Shopping Cart”.
  3. After reviewing your shopping cart, select “Proceed to Checkout”.
  4. You’ll be prompted to sign in toHDMALL.in account, you can sign in using your mobile number or email address if you already have an account.
  5. If you’re a new customer, select “I am a new customer” option on the sign in page to create a new account.
  6. Enter the address where you want to receive your order/select the Pickup store as per the availability by searching in the available criteria.
  7. If it a gift for someone/ if you want your order to be gift wrapped, then select gift-wrap option and include a gift message.
  8. Select the payment method, add the details and select “Continue”.

  9. Review your order and select “Place your Order” button and Pay to complete the transaction.

  • There is a Payment decline. Please select here to know more about Payment issues.
  • The item you have selected is out of stock.
  • There is some technical or internet connectivity issue.
  • Undeliverable to selected location/pincode.
  • There is a quantity limit.
  • Sometimes when Fulfiiled by hdmall and seller fulfilled items are clubbed together, the order processing takes time.

You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet

Tell us what you'd like us to do with your parcel if you're not at home to receive it. Your delivery instructions can be accessed in multiple locations:

  • Your address book.
  • The checkout process
  • Your order confirmation page
  • The progress tracker

Select update delivery instructions under your delivery address, if this option is available. A window appears. update your delivery instructions and select Save instructions.

Note: We try to honour your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.

You can add or update your payment methods by selecting the payments options section in Your Account. To manage payment methods

Cash on Delivery is one of the payment methods for making purchases on Amazon.in. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel orders that aren't yet out for delivery:

  1. Go to Your Orders.
  2. Select the item you want to cancel and click Cancel items.
  3. Provide reasons for cancellation (optional).
  4. Click on Cancel Checked Items.

To cancel an order that is already out for delivery:
  1. Go to Your Orders.
  2. Select the Request cancellation option and proceed further.
  3. The item(s) will be returned to us for a refund (if the payment is already made).
Note: In case you're still contacted for delivery, please refuse to accept it.

Selected items are eligible for replacement, if the item delivered is physically damaged/ defective or is different from their description on the product detail page, or has missing parts or accessories. It will be eligible for a free replacement if the product is available with the same seller. 

Selected items are eligible for replacement, if the item delivered is physically damaged/ defective or is different from their description on the product detail page, or has missing parts or accessories. It will be eligible for a free replacement if the product is available with the same seller.